Customer Service

HOW TO ORDER:

Online through our E-commerce website
By Phone # 888-847-3456
By Fax # 215-627-6306

Payment Terms: Visa, MasterCard, American Express, and Discover are all accepted as means of payment. If you are interested in establishing credit, please contact us.

Prices: All prices are subject to change without notice.

Sales Tax: Sales tax is collected only from businesses and residences located in the state of Pennsylvania (7%).

RETURN POLICY

Guarantee: Should any tool show a defect in material or workmanship, it will be replaced free of charge, subject to our inspection. CAST TOOLS CANNOT BE GUARANTEED AGAINST BREAKAGE DUE TO DROPPING OR ANY OTHER REASON, IF NOT DETECTED BEFORE TOOL IS USED.

Returned Merchandise: All returns and exchanges must be made within 30 days of the shipment date. Returned merchandise will not be accepted without our authorization. Special made-to-order items POSITIVELY will not be accepted for return credit.

Replacement: Any item claimed defective must be returned to the factory, prepaid, after return authorization has been issued. If the tool has been abused and is not defective, it will not be replaced.

Damage Claims: Claims for damaged or short shipments must be filed at once with your transportation agent and a claim must be filed immediately, and we request that you advise us as well.

SHIPPING OPTIONS:

UPS is our freight carrier of choice. Shipping options include Next Day Air, 2nd Day Air, 3 Day Select, and UPS Ground. Packages ship from Philadelphia, Pa 19106.
UPS does not deliver to PO Boxes

All products (depending on stock) will ship on the same day or next business day unless otherwise noted.

Below is a UPS chart of how long it will take ground shipments to arrive:


Copyright © 2017 Stortz & Son Inc.