How long will it be until I receive my order?
  • Most orders, if in stock, will be processed the same day that the order is submitted.  When orders are placed after the daily UPS pickup (2pm ET), the order will be shipped the following business day.  Please reference this UPS chart to get an idea of how long UPS ground shipping takes to deliver to your location. If you need to verify a delivery date or availability of an item, please call us at 215.627.3855

 

Can I expedite my shipment for faster delivery?
  • If necessary, you can expedite your shipping method to one of the following options: UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select.  We will make every attempt to process an expedited order the same business day that the order is placed.  If the order is placed past 2pm ET, the order will ship out the following business day.
Where will my order ship from?
  • Majority of orders will ship from our building location in Philadelphia, PA. Certain items may be drop shipped direct from the manufacturer for convenience.
Will you ship internationally?
  • We offer international shipping into Canada through UPS ground services. Additional fees include, customs, duties, & brokerage fees.  If you would like us to ship via an alternative service, you must call us at 215.627.3855 to discuss your options.
  • Shipping into any other country requires special arrangement. Please email jeff@stortz.com for a quotation

***Note: Certain items may be prohibited from international shipping.

What is your return policy?
 

  • Items that are unused can be returned for a full refund within 30 days of purchase unless otherwise stated on the product page.
  • Snow guards incur a 25% restocking fee when returned.  Please double check you are selecting the correct model.
Can I visit your location?
 

  • Our shop is not a traditional retail store. However, if you would like to stop by to test out or pick up products to save on shipping, feel free to give us a call to confirm it is in stock (215.627.3855)
  • Unfortunately, we are a small team in a fast paced environment and do not have time to give tours